Vendor lock-in hindering African identity projects


Every year ID4Africa conducts an extensive survey of professionals at African identity authorities about topics such as their priorities and challenges, the technologies they use, and how successful they are. The results of the 2018 survey were presented on the third day of the conference in Abuja, Nigeria.

Vendor lock-in is the biggest cause of dissatisfaction with technology vendors among African identity authorities, according to the 2018 ID4Africa survey. The same issue has also been raised repeatedly at previous ID4Africa conferences.

Other causes for dissatisfaction include unexpected costs, whether upfront, later in the process, or ongoing, slow project implementation, and service. The responses also showed positive results for vendors, however, with system performance, the quality of…

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