The banks South Africans are least likely to recommend to friends and families

Consulta recently released its latest South African Customer Satisfaction Index (SAcsi), detailing which South African banks have the most satisfied customers.

According to the data, for the fifth consecutive year, Capitec customers remain the most satisfied with a score of 85.3 points – the only bank other than Standard Bank to increase its score – climbing from its 2015/16 score of 83.1 and holding firm above the overall industry average of 77.

In contrast, Absa experienced further decline in 2017 against its previous years’ scores, dropping from 74.2 to 73.3 in 2017, resulting in it being placed last among the major banks included in the benchmark.

The bottom position was previously held by Standard Bank, which recorded a significant increase from 71.9 in 2016/17 to…

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