Hotels Grapple With Racial Bias

After the incident involving a racial slur, employees of the Country Inn & Suites by Radisson in Newport News, which is also a franchise, were “re-trained on code-of-conduct policies related to expectations and guiding principles for appropriate workplace behavior,” according to the company.

“Isolated incidents like this one are very unfortunate, but provide an opportunity for the company to reinforce the importance of our guest service expectations with our franchisees,” wrote Laura Langemo, a spokeswoman for Radisson Hotel Group, which includes Country Inn & Suites by Radisson, in an email.

Instilling racial and cultural sensitivity is difficult because it is generally not reviewed or evaluated on the job the way more quantifiable tasks such as computer skills (for example, checking…

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